Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I find my perfect bra size?
We recommend using our comprehensive Fit Guide available on the website, which includes step-by-step instructions and a size calculator to help you find your ideal Wacoal fit.
What is your return policy for intimate apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. For hygiene reasons, please ensure all items are tried on over your own lingerie.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
How should I care for my Wacoal lingerie?
To preserve the elasticity and delicate lace of your garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.